Frequently Asked Questions (FAQs)
Shipping
What is the shipping cost?
We offer FREE Standard Shipping on all orders. No minimum purchase is required.
How long does it take to process my order?
Orders typically take 1 to 2 business days (Monday to Friday) to be processed and prepared for shipment.
What are the estimated delivery times?
United States (USA): 4–7 business days. Europe and Other Countries: 6–8 business days.
How can I track my order?
| Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number. The number is usually active within 24 hours. |
Returns & Refunds
What is your return policy?
We accept returns within 14 calendar days from the date of delivery, provided the items are new, unused, and in their original packaging.
Do you provide return shipping labels?
No. The customer is responsible for purchasing and paying for their own return shipping label (unless the item was damaged or incorrect due to our error).
How do I initiate a return?
To start a return, please email us at support@dcorehome.shop with your Order Number and the reason for the return.
When will I receive my refund?
After your returned item is received and inspected, the refund will be processed to your original method of payment within 5–7 business days.